The study, which polled 835 executives representing companies from industries including automotive, banking, energy, healthcare, life sciences, industrial manufacturing, and retail, also found that artificial intelligence is permeating many company areas. Perhaps unsurprisingly, IT departments are currently the biggest adopters of artificial intelligence capabilities, with 67 percent of respondents using the technology to detect security intrusions, resolve user issues, and provide automation. However, 32 percent of companies believe that by 2020, the greatest impact of artificial intelligence will be in sales, marketing, or customer service. With regard to the debate about the impact of artificial intelligence on jobs, the study indicates that artificial intelligence is being used to improve employee productivity by automating certain processes, enabling employees to devote more time to strategic business needs such as creating services that were not previously available. "As companies begin to gain a better understanding of AI's application for business, they will realize the significant impact of this transformative force. This is reflected in our Global Trend Study, which shows that forward-thinking companies are beginning to make major AI investments," K Ananth Krishnan, Chief Technology Officer of TCS, said in a statement.

A majority (84 per cent) of companies polled for a study see the use of artificial intelligence (AI) as "essential" to competitiveness, with a further 50 per cent seeing the technology as "transformative," according to Tata Consultancy Services' Global Trend Study titled, "Getting Smarter by the Day: How AI is Elevating the Performance of Global Companies." Exploring the views and actions of decision makers from global companies with average revenues of $20 billion, the study revealed AI is spreading across almost all areas of a company. Asia Pacific companies reported an average 19 per cent increase in revenue stemming from AI. AI spend in the region is expected to hit US$57 million this year. The biggest adopters of AI today are, not surprisingly, IT departments, with two-thirds (67 per cent) of survey respondents using AI to detect security intrusions, user issues and deliver automation. However, by 2020, almost a third (32 per cent) of companies believe AI's greatest impact will be in sales, marketing or customer service, while one in five (20 per cent) see AI's impact being largest in non-customer facing corporate functions, including finance, strategic planning, corporate development, and human resources.

LONDON: Artificial intelligence, regarded as "essential" to competitiveness, will have a dramatic impact on businesses by 2020, according to a study by India's leading IT services provider Tata Consultancy services. Focused on the current and future impact of Artificial Intelligence (AI), the seventh Global Trends Study, concluded in June last year, polled 835 leading executives across 13 global industry sectors in four regions of the world, finding that 84 per cent of the companies see the use of AI as "essential" to competitiveness, with a further 50 per cent seeing the technology as "transformative". Exploring the views and actions of decision makers from global companies with average revenues of USD 20 billion, the study revealed AI is spreading across almost all areas of a company. The biggest adopters of AI today are, not surprisingly, IT departments, with two-thirds (67 per cent) of survey respondents using AI to detect security intrusions, user issues and deliver automation. However, by 2020, almost a third (32 per cent) of companies believe AI's greatest impact will be in sales, marketing or customer service, while one in five (20 per cent) see AI's impact being largest in non-customer facing corporate functions, including finance, strategic planning, corporate development, and HR.

Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, today unveiled its Global Trend Study titled, "Getting Smarter by the Day: How AI is Elevating the Performance of Global Companies." Focused on the current and future impact of Artificial Intelligence (AI), the study polled 835 executives across 13 global industry sectors in four regions of the world, finding that 84% of companies see the use of AI as "essential" to competitiveness, with a further 50% seeing the technology as "transformative." Widespread AI adoption expected across job functions Exploring the views and actions of decision makers from global companies with average revenues of $20 billion, the study revealed AI is spreading across almost all areas of a company. The biggest adopters of AI today are, not surprisingly, IT departments, with two-thirds (67%) of survey respondents using AI to detect security intrusions, user issues and deliver automation. However, by 2020, almost a third (32%) of companies believe AI's greatest impact will be in sales, marketing or customer service, while one in five (20%) see AI's impact being largest in non-customer facing corporate functions, including finance, strategic planning, corporate development, and HR.

LONDON MUMBAI, March 15, 2017: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, today unveiled its Global Trend Study titled, "Getting Smarter by the Day: How AI is Elevating the Performance of Global Companies." Focused on the current and future impact of Artificial Intelligence (AI), the study polled 835 executives across 13 global industry sectors in four regions of the world, finding that 84% of companies see the use of AI as "essential" to competitiveness, with a further 50% seeing the technology as "transformative." Exploring the views and actions of decision makers from global companies with average revenues of $20 billion, the study revealed AI is spreading across almost all areas of a company. The biggest adopters of AI today are, not surprisingly, IT departments, with two-thirds (67%) of survey respondents using AI to detect security intrusions, user issues and deliver automation. However, by 2020, almost a third (32%) of companies believe AI's greatest impact will be in sales, marketing or customer service, while one in five (20%) see AI's impact being largest in non-customer facing corporate functions, including finance, strategic planning, corporate development, and HR.